Effective Date: August 21, 2026
These Terms of Use (“Terms”) of ChromaDex, Inc., a subsidiary of Niagen Bioscience, Inc. (“Company”, “we”, “us” or “our”) apply to all content and information available within our website, located at https://www.niagenplus.com/ (the “Site”). You agree, on behalf of yourself and the institution/company or other legal entity that you represent, to be legally bound by these Terms when you access or use the Site. To make these Terms easier to read our services are called the "Services."
PLEASE REVIEW THESE TERMS CAREFULLY. BY USING THE SITE, YOU ACKNOWLEDGE THAT YOU ARE AT LEAST THE AGE OF MAJORITY IN YOUR JURISDICTION AND ACCEPT THE TERMS SET FORTH HEREIN. IF YOU ARE NOT AT LEAST THE AGE OF MAJORITY IN YOUR JURISDICTION OR DO NOT ACCEPT SUCH TERMS, YOU MAY NOT ACCESS THE SITE.
BINDING ARBITRATION
THESE TERMS CONTAIN PROVISIONS THAT GOVERN HOW CLAIMS YOU AND COMPANY MAY HAVE AGAINST EACH OTHER CAN BE BROUGHT. PLEASE REVIEW SECTION 14 FOR THE DETAILS REGARDING YOUR AGREEMENT TO ARBITRATE ANY DISPUTES WITH COMPANY.
1. Health Disclaimer; Assumption of Risk
THE SITE DOES NOT PROVIDE MEDICAL ADVICE OR ASSURANCES REGARDING HEALTH OR SAFETY. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR, 911 OR LOCAL EMERGENCY SERVICES IMMEDIATELY. YOU USE THE SITE AND ANY INFORMATION PRODUCED BY THE SITE AT YOUR OWN RISK.
WE DO NOT OFFER MEDICAL ADVICE, DIAGNOSES OR OTHER RECOMMENDATIONS FOR TREATMENT, OR ENGAGE IN THE PRACTICE OF MEDICINE. THE CONTENTS OF THE SITE, INCLUDING TEXT, GRAPHICS, IMAGES, AND OTHER MATERIALS CREATED BY COMPANY OR OTHERWISE CONTAINED IN THE SITE ARE FOR INFORMATIONAL PURPOSES ONLY, AND ARE NOT INTENDED TO BE A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, TREATMENT, OR PUBLIC HEALTH INFORMATION. THE DETERMINATION OF THE NEED FOR MEDICAL SERVICES AND THE TYPES OF HEALTHCARE TO BE PROVIDED ARE DECISIONS THAT SHOULD BE MADE ONLY BY A PHYSICIAN OR OTHER LICENSED HEALTH CARE PROVIDER. ALWAYS SEEK THE ADVICE OF A PHYSICIAN OR OTHER QUALIFIED HEALTH CARE PROVIDER WITH ANY QUESTIONS YOU HAVE REGARDING ANY ACTUAL OR POTENTIAL MEDICAL CONDITION OR SYMPTOMS YOU ARE EXPERIENCING.
RELIANCE ON ANY INFORMATION PROVIDED BY COMPANY OR IN CONNECTION WITH THE SITE IS SOLELY AT YOUR OWN RISK. COMPANY DOES NOT RECOMMEND OR ENDORSE ANY SPECIFIC TESTS, PHYSICIANS, PROCEDURES, OPINIONS, OR OTHER INFORMATION THAT MAY BE MENTIONED IN THE SITE.
2. Changes to Terms
The Effective Date of these Terms is set forth at the top of this webpage. We may change these Terms from time to time in our discretion. Changes will be posted to this webpage. We encourage you to return to this webpage frequently so that you are aware of our current Terms. Your continued use of the Site after the Effective Date constitutes your acceptance of the amended Terms. The amended Terms supersede all previous versions.
3. Privacy
Please review our Privacy Policy, California Consumer Privacy Statement and Consumer Health Data Privacy Notice (“Privacy Policies”) which also apply to your use of the Site.
4. Intellectual Property
The Site, and the information, files, documents, text, photographs, images, audio, and video which it contains, and any material made available for download on the Site (collectively, the “Content”) are the property of us or our licensors, as applicable. The Site and Content are protected by United States and international copyright and trademark laws. The Content may not be copied, distributed, modified, reproduced, published or used, in whole or in part, except for purposes authorized or approved in writing by us. All rights not expressly granted herein are reserved to us and our licensors.
5. License
Company grants you a limited license to access and make personal use of the Site subject to these Terms. The Site and any part of it, including any Content, may not be reproduced, copied, framed or otherwise exploited for any commercial purpose without the express prior written consent of Company.
6. User Accounts
You may register an account on the Site. You agree that the information you provide to us during the registration process and at all other times when you use the Site is accurate, current, and complete, and that you will keep it up to date at all times. If you provide any information that is, or that Company has reasonable grounds to suspect is, untrue, inaccurate, not current, or incomplete, Company has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
You are the sole authorized user of any account you create through the Site and are solely and fully responsible for all activities that occur under your account. You may not authorize others to use your accountholder status, and you may not assign or otherwise transfer your account to any other person or entity. If you have reason to believe that your account is no longer secure, you must immediately notify us by contacting us here. Company will not be liable for losses, damages, liability, expenses, and fees incurred by Company or a third party arising from someone else using your account regardless of whether you have notified us of such unauthorized use. You understand and agree that we may require you to provide information that may be used to confirm your identity and help ensure the security of your account.
7. Feedback
All material, information or other communication you submit, transmit, upload or post to the Site or provide to us including any reviews, ideas, comments, suggestions, feedback, or the like (“Feedback”) will be considered non-confidential and non-proprietary. Except with respect to personal information, which we will collect, use and disclose in accordance with our Privacy Policies, Company will have no obligations with respect to the Feedback. You hereby assign to Company all intellectual property rights, including any moral, publicity and privacy rights you have in any Feedback. By submitting the Feedback to Company, you agree Company is free to use the Feedback, without limitation and without any compensation to you, for any purpose whatsoever and in identifiable or de-identified form. Without limitation, Company and its designees will be free to copy, disclose, distribute, incorporate, publicly display, publicly perform, modify, create derivative works of, commercialize and otherwise use the Feedback for any and all commercial or noncommercial purposes anywhere in the world.
8. Security and Restrictions
You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, by (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) accessing or using the Site or any portion thereof without authorization; or (d) introducing any viruses, Trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
You agree not to use the Site:
· In any way that violates any applicable federal, state, local or international law or regulation;
· To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Site, or which, as determined by us, may harm us or users of the Site or expose them to liability;
· Use the Site in any manner that could disable, overburden, damage, or impair the Site or interfere with any other party’s use of the Site;
· Use any robot, spider or other automatic device, process or means to access the Site for any purpose, including monitoring or copying any of the materials on the Site;
· Use any manual process to monitor or copy any of the materials on the Site or for any other unauthorized purpose without our prior written consent;
· Use any device, software or routine that interferes with the proper working of the Site; or
· Otherwise attempt to interfere with the proper working of the Site.
9. Disclaimer and Limitation of Liability
WE DO NOT WARRANT THAT ACCESS TO OR USE OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SITE WILL BE CORRECTED. THE SITE IS PROVIDED BY COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, SITE-RELATED SERVICES OR THE CONTENT. COMPANY MAKES NO CLAIMS OR PROMISES ABOUT THE QUALITY, ACCURACY OR RELIABILITY OF THE SITE, ITS SAFETY OR SECURITY, SITE-RELATED SERVICES OR ITS CONTENT.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, IN NO EVENT WILL COMPANY OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES’ AGGREGATE LIABILITY FOR ANY DIRECT, INDIRECT, SPECIAL, STATUTORY, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL LOSSES OR DAMAGES OF WHATSOEVER KIND ARISING OUT OF ACCESS TO OR USE OF THE SITE, SITE-RELATED SERVICES OR ANY CONTENT EXCEED TWO HUNDRED DOLLARS ($200.00).
YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, CONTENT, SITE-RELATED SERVICES OR ANY LINKED SITE THROUGH THE SITE IS TO STOP USING THE SITE AND/OR THOSE SERVICES. THE FOREGOING LIMITATIONS APPLY EVEN IF THE REMEDIES UNDER THESE TERMS FAIL OF THEIR ESSENTIAL PURPOSE.
10. Indemnification
You agree to indemnify, defend and hold harmless us and our respective officers, directors, employees, agents and representatives from and against all losses, expenses, damages, and costs, including reasonable attorney fees, resulting from your use of the Site, any violation by you of these Terms or from our termination of your access to or use of the Site. Such termination will not affect either party’s rights or obligations, which accrued before the termination.
11. Links to Third Party Sites and Online Services
Our Site may contain links to third-party websites and online services. Any access to and use of such third-party websites or online services is not governed by our Privacy Policies or these Terms but is instead governed by the privacy policies and terms of use of those third-party websites or online services, and we are not responsible for the information practices of such third-party websites or online services.
12. Miscellaneous
You represent and warrant that you shall comply with all laws and regulations that apply to your access and use of the Site and any Site-related services, including, but not limited to, any applicable national laws that prohibit the export or transmission of technical data or software to certain territories or jurisdictions.
We reserve the right to seek all remedies available at law and in equity for violations of these Terms, including the right to remove your account and any contents generated by you on the Site, block your access to the Site, block IP addresses.
If any provision of these Terms is held to be unenforceable, the remaining Terms shall remain in full force and effect, and the unenforceable provision shall be replaced by an enforceable provision that comes closest to the intention underlying the unenforceable provision.
No waiver by us of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Our failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any right.
13. How to Contact Us
If you have any questions, comments or notices regarding these Terms, please contact us here.
14. IMPORTANT – ARBITRATION, INFORMAL DISPUTE RESOLUTION, AND CLASS, COLLECTIVE, AND REPRESENTATIVE ACTION WAIVER
These Terms contain a binding arbitration agreement, informal dispute resolution procedure, and a waiver of your right to bring claims as part of a class, collective, or representative action. By accessing or using the Services, you agree that disputes between you and Company will be resolved through individual binding arbitration or informal dispute resolution procedure, rather than in court, and that you will not participate in a class, collective, or representative proceeding, except where such waiver is prohibited by applicable law.
Arbitration replaces the right to go to court, including the right to a jury trial. In arbitration, a neutral arbitrator (rather than a judge or jury) decides the dispute, and discovery and appeal rights may be more limited than in court.
Please read the Arbitration Agreement, Informal Dispute Resolution, and Class, Collective, and Representative Action Waiver provisions below carefully. If you do not agree to these provisions, you must not access or use the Services.
Acceptance of the Terms of Use
By accessing or using this Site or the Services, creating an account, placing an order, enrolling in a subscription, clicking any button or checking any box indicating your acceptance of these Terms (including "I Agree," "Accept," "Continue," "Place Order," "Subscribe," or similar language), or otherwise accessing or using the Site or Services, you acknowledge that you have had an opportunity to review these Terms, have read and understand them, and agree to be bound by them. If you do not agree to these Terms, you may not access or use the Site or Services or engage in any of the foregoing activities.
Changes to the Terms of Use
We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them or with reasonable notice where required by applicable law. Such changes shall only apply prospectively but shall apply to all access to and use of the Site thereafter. If we make a material change to the Arbitration Agreement or the Class, Collective, and Representative Action Waiver, we will provide at least thirty (30) days’ advance notice by email and/or a conspicuous in-account or on-Site notice identifying the prior and revised terms, and the change will take effect only after that notice period. No change to the Arbitration Agreement will apply to any Dispute for which either party has already sent a Notice of Dispute, filed a demand for arbitration, or filed an action in court and any changes to the "Governing Law and Jurisdiction" section will not apply to any Disputes for which the parties have actual notice before the date the change is posted on the Site.
Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page each time you access this Site, so you are aware of any changes, as they are binding on you. Upon purchasing our products, we will notify you in writing of any changes to these Terms.
Notwithstanding the foregoing, you may reject a material change to the Arbitration Agreement within thirty (30) days after notice using the contact method we provide; rejecting the change will not affect any other Terms or any prior arbitration agreement you accepted.
Governing Law and Jurisdiction
All matters relating to the Site and these Terms, and any dispute or claim arising from or related to (i) these Terms or use of the Site, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, or (ii) your purchase, receipt, ownership, or use of any products or services offered, sold, marketed, distributed, or manufactured by or on behalf of the Company, whether purchased directly from the Company or through an authorized retailer or third-party marketplace, or any other aspect of your relationship with the Company (in each case, including non-contractual disputes or claims) (each, a “Dispute”), shall be governed by and construed in accordance with the internal laws of the State of Delaware without giving effect to any choice or conflict of law provision or rule (whether of the State of Delaware or any other jurisdiction).
Except as expressly provided below, all Disputes shall be resolved exclusively through final and binding arbitration.
Notwithstanding the foregoing, the state and federal courts located in the State of California shall have exclusive jurisdiction solely with respect to the following:
- any action to compel arbitration or enforce the Arbitration Agreement incorporated into these terms;
- any action to confirm, modify, correct, or vacate an arbitration award;
- any action seeking temporary, preliminary, or emergency injunctive or equitable relief pending arbitration, where such relief is permitted under these Terms;
- any claim that may properly be brought in small claims court; and
- any claim that is expressly excluded from arbitration under these Terms or applicable law.
Class, Collective, and Representative Action Waiver
You acknowledge and agree that you and Company are each waiving the right to a trial by jury or to participate as a plaintiff, claimant, class member, or representative in any purported class action or representative proceeding, whether in court or in arbitration. The arbitrator shall have no authority to hear or arbitrate any class, collective, representative, consolidated, coordinated, or mass proceeding or to consolidate the claims of different persons, except as expressly provided in the mass arbitration procedures set forth below.
Notwithstanding any other provisions of these Terms, either party may seek temporary, preliminary, or emergency injunctive relief solely to preserve the status quo or prevent immediate and irreparable harm pending the appointment of the arbitrator or the arbitrator's resolution of a request for interim relief. Seeking such relief shall not waive either party's right to arbitrate any other aspect of the dispute.
Informal Dispute Resolution
At least thirty (30) days before beginning an arbitration proceeding, you must send an individualized letter personally signed by you, and identifying yourself by name and address, detailing your legal claims, the requested relief and requesting arbitration to ChromaDex, Inc., a subsidiary of Niagen Bioscience, Inc., Attention: Office of The General Counsel, 10900 Wilshire Boulevard, Suite 600, Los Angeles, California 90024 United States by certified mail, Federal Express, UPS or USPS express mail (signature required). We will do the same; except in the event that we do not have a physical address on file for you, by electronic mail to the last known address. Within thirty (30) days of such notice, either party may respond to the letter with a request for an informal dispute resolution conference between the parties by video, with counsel present if the party is represented, and the parties agree to so conduct such conference personally and individually in good faith before initiating arbitration. If the parties do not reach a resolution within 60 days from receiving a notice of dispute or after completing a timely requested settlement conference, whichever is later, then either party may initiate binding arbitration. All applicable claims or filing limitations period shall be tolled during the pendency of this pre-arbitration notice period. The parties may agree in writing to extend the pre-resolution period. Any dispute concerning whether the parties have satisfied the requirements of this Section shall be decided by a court of competent jurisdiction before any arbitration may proceed.
Arbitration Agreement
You and Company agree that, except as expressly set forth below, any disputes shall be resolved exclusively through final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying Delaware law.
The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules and Mass Arbitration Supplementary Fee Schedule, in each case as then in effect (the "AAA Rules"), except as modified by these Terms. (The AAA Rules are available at http://www.adr.org/arb_med or by calling the AAA at 1-800-778-7879.) If the AAA is unavailable or unwilling to administer the arbitration, the parties shall mutually agree upon another nationally recognized arbitration provider. The Federal Arbitration Act will govern the interpretation and enforcement of this Section.
The arbitrator, and not any federal, state, or local court or agency, shall have the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, formation, scope, or validity of this Arbitration Agreement, including any claim that all or any portion of this Arbitration Agreement is void, voidable, or unenforceable.
Before initiating arbitration, the party seeking relief must first comply with the Informal Dispute Resolution procedures set forth above. If the dispute is not resolved within the applicable informal resolution period, either party may commence arbitration by submitting a written Demand for Arbitration to the AAA in accordance with the AAA Rules. (The AAA provides a form Demand for Arbitration on its website https://www.adr.org/file-a-case/ at and a separate form for fee waiver is available for California residents ). The arbitrator shall be either a retired judge or an attorney licensed to practice law and will be selected by the parties from the AAA's roster of arbitrators in accordance with the AAA Rules. If the parties are unable to agree upon an arbitrator, then the AAA shall appoint the arbitrator in accordance with the AAA Rules. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of the documents that you and Company submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, unless the applicable AAA Rules require otherwise, the arbitration shall be conducted through the submission of documents, by telephone, or by videoconference unless the arbitrator determines that an in-person hearing is necessary or the parties agree otherwise. If an in-person hearing is conducted, it shall take place in the county where you reside unless the parties otherwise agree.
Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration. The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator's decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator's award of damages must be consistent with the terms of the "Limitation of Liability" section above as to the types and amounts of damages for which a party may be held liable.
The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant's individual claim. If you prevail in arbitration, you will be entitled to an award of attorneys' fees and expenses, to the extent provided under applicable law. Company will not seek and hereby waives all rights it may have under applicable law, to recover attorneys' fees and expenses if it prevails in arbitration.
The parties shall bear arbitration costs as provided in the applicable AAA Rules unless otherwise required by applicable law or ordered by the arbitrator. Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. The Company will not seek to recover its fees or costs from you unless applicable law independently permits recovery and the arbitrator finds that your claim was frivolous or was brought for an improper purpose.
If twenty-five (25) or more substantially similar arbitration demands are filed against Company by the same law firm, coordinated law firms, or law firms using a common claims process, and involve common questions of law or fact, the parties agree that such demands shall be administered pursuant to AAA procedures applicable to mass arbitrations. To promote the efficient administration and potential resolution of the demands, the arbitration provider shall randomly select four (4) demands to proceed initially, claimants shall select three (3) demands, and Company shall select three (3) demands, for a total of ten (10) initial arbitrations. All remaining demands shall be stayed, with any applicable limitations period tolled, pending completion of the initial arbitrations. Upon completion of the initial arbitrations, the parties shall participate in a good-faith mediation. If any demands remain unresolved following mediation, the remaining demands shall proceed in successive batches of twenty-five (25) arbitration demands, or in such other batch size or sequence as the parties may mutually agree or the Process Arbitrator determines is appropriate to promote the fair and efficient administration of the remaining demands under the applicable AAA Rules.
Either party may bring an individual dispute in a small-claims court of competent jurisdiction instead of arbitration, so long as the matter remains an individual (non-class, non-representative) proceeding.
You may opt out of this Arbitration Agreement within thirty (30) days after you first accept these Terms by sending a personally signed written notice by Certified U.S. Mail, Return Receipt Requested, postmarked within the thirty (30)-day period, to the following address ChromaDex, Inc., a subsidiary of Niagen Bioscience, Inc., Attention: Office of The General Counsel, 10900 Wilshire Boulevard, Suite 600, Los Angeles, California 90024 United States. A courtesy copy should also be sent by email to legal@niagenbio.com. The notice must include:
(i) your full legal name;
(ii) your residential mailing address;
(iii) the email address associated with your account;
(iv) your order number, subscription identifier, or account number (if applicable);
(v) a clear statement that you elect to opt out of this Arbitration Agreement; and
(vi) your signature.
Any notice that does not substantially comply with these requirements will be ineffective. Opting out will not affect your purchase, your account, or any other provision of these Terms.
Limitation on Time to File Claims
EXCEPT WHERE TOLLED BY THE INFORMAL RESOLUTION PERIOD SET FORTH IN THESE TERMS, ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
NOTWITHSTANDING THE FOREGOING, IF APPLICABLE LAW PROHIBITS SHORTENING THE OTHERWISE APPLICABLE STATUTE OF LIMITATIONS FOR A PARTICULAR CLAIM, THIS PROVISION SHALL NOT APPLY TO THAT CLAIM.
Survival
The Arbitration Agreement, Governing Law and Jurisdiction, and Class, Collective, and Representative Action Waiver provisions survive termination of these Terms, closure of your account, cancellation of any subscription, completion of any purchase, and the conclusion of the parties' relationship.
Waiver and Severability
No waiver by the Company of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.
If any portion of the Arbitration Agreement incorporated into these Terms is held to be unenforceable, that provision shall be severed and the remainder of the Arbitration Agreement shall remain enforceable to the fullest extent permitted by law.
Notwithstanding the foregoing, if the Class, Collective, and Representative Action Waiver is held to be invalid or unenforceable with respect to a particular claim or request for relief, then that claim or request for relief shall proceed in a court of competent jurisdiction, and the remainder of these arbitration provisions shall remain enforceable.
